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UK Hosting - Support

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General FAQ's and Sales related questions

  • Q

    How long will it take for my web hosting account to be setup?

  • A

    All web hosting accounts are activated in real time, 24 hours a day, seven days a week. We send your welcome email within minutes of your account being ordered!. Please note sometimes Google take some time to check and verify your card for your security. Once the card is cleared by Google's system we will be able to charge you card and you will receive welcome email from us. If you don't receive email within 24 hrs please contact us.

  • Q

    How long will it take for my new domain name to become active?

  • A

    Domains are registered as soon as you order them, however it can take between 24 and 72 hours for them to become visible on the Internet.

  • Q

    Can I buy a domain name, but not buy web hosting?

  • A

    Yes, you do not have to buy the web hosting when you buy a domain name.

  • Q

    How can I pay for my web hosting account or domain name?

  • A

    For accept payment through Google checkout so that you can pay by MasterCard, Visa, Maestro (Switch), Solo, Visa Electron and Visa Delta. This is very secured way to pay online. Should you wish to pay by PAYPAL please contact us and we will arrange that.
    We regret that we do not accept cheque, postal orders, standing orders or cash.

  • Q

    Can I have a free trial of a web hosting account?

  • A

    All of our web hosting accounts offer a no fuss 30-day money-back guarantee so if you don't like your accounts simply let us know. Please note that this offer excludes domain name fees. However if you still need reassurance, why not take advantage of our free web hosting offer, and try us out for free!

  • Q

    Do i get an invoice?

  • A

    Yes, every time you buy a product from us we will email you an invoice, invoices are also available to view and print at any time in your control panel.

  • Q

    My links are not working. What is wrong?

  • A

    Make sure that you have specified the correct file path, especially if you are using sub-directories. Your links should not refer to a physical location on your computer's hard drive, such as the a: or c: drive.
    You should also be sure that you are using the correct file names and that you have uploaded all of the referenced files to the correct directory.

  • Q

    I've put up my site but I still see the standard index page. What's up?

  • A

    You may be seeing a cached version of the page; please force refresh the page in the browser by simultaneously pressing Ctrl and F5 or delete all the cache/stored pages in the options/settings menu of your browser. If this doesn't help, check you're putting your site in the right place; it should go under the "public_html" folder.

  • Q

    I've installed the formmail script, but my form isn't working. Why?

  • A

    Assuming that you have successfully installed the formmail script via the UK Hosting Control Panel, then all the files will be present and the file permissions are correct. Therefore the only other reason for a problem would be your form that is calling the script.
    In your UK Hosting control panel when you installed the script you were given a link for "Usage Instruction" and example HTML code to use, please take a look at that and make sure yours is the same. Obviously you will make modifications to this to add your own fields, but the basic structure is there to follow.

  • Q

    When I try and view my website I get an HTTP Error 403 - Forbidden message.

  • A

    This error indicates that there is no valid home page, or that permissions have been set on a page which does not allow you to view it.

    Cause 1: Missing or wrongly named index file When you don't specify a file name when accessing a site (eg visiting the domain directly as most do at http://www.domainname.com), the server searches through a list of default filenames and will display the first one it finds. Common default names are index.php, default.htm, index.htm and index.html - The first page of your website should use one of these names, with all lowercase letters.

    When we create your web hosting account, we place a simple index.html file on the server so that there is something there before you upload your site. If you delete this file and don't replace it, then you will see the error message above. To fix this, ensure that the first page in you site is called index.html

    Cause 2: Incorrect Access Control Settings This error will also be displayed if the directory access settings for your site's root directory are set with access criteria which you do not meet. Usually these settings are contained in a file called ".htaccess". This file is sometimes generated manually, but can also be configured by some web development tools, such as MS FrontPage.

    If you are using FrontPage, then you should alter the web permissions using this program, and republish your site. In most other cases, manually removing the .htaccess file usually solves the problem.

  • Q

    How to configure 404/500 Error pages?

  • A

  • Q

    I want to stop someone visiting my site – can I block them?

  • A

    If you know the IP address that they are coming from then you can block them from visiting your site very simply using the UK Hosting Control Panel. Simply log into your Control Panel and select 'Web Tools'. From the next menu select 'IP Address Blocking'.

    To block an IP address simply enter the address into the input box in the format x.x.x.x and click 'Update Now'.

    To delete a previously blocked IP simply tick the box next to the IP and click 'Update Now'.

  • Q

    I'd like to offer to my clients something you don't yet support. Would you consider adding support for this for me?

  • A

    We are always more than happy to consider feature requests such as this.

    If you prefer, simply drop an email with your suggestion to sales@ukhosting.uk.com and We'll be happy to see what we can do. All suggestions are considered and if your suggestion is eventually included, we'll let all customers know of it via our regular newsletter.